1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the EveryFinder app and every page and service we run alongside it (together, the "Platform"). By creating an account, signing in, browsing listings, buying a ticket or a product, or publishing an event, a shop or a product, you agree to be bound by these Terms and by our Privacy Policy and Refund Policy, which form part of them.

If you do not agree with any part of these Terms, please do not use the Platform.

EveryFinder runs the Platform as a marketplace. We connect event organizers, shop owners and buyers. Unless we say otherwise in writing, we are not the seller of a product, the organizer of an event, or a party to the contract between a buyer and a seller.

2. User Eligibility

To use the Platform you must:

• Be at least 18 years old, or old enough where you live to enter into a binding contract, and have the legal capacity to do so.
• Register with accurate, current and complete information, including a phone number we can actually reach you on.
• Keep your sign-in details confidential. You are responsible for everything that happens under your account.
• Act on your own behalf, or on behalf of a business you are authorised to represent.
• Use the Platform only for lawful purposes, and hold one account unless we agree otherwise in writing.

We may suspend, restrict or close any account that gives us false information, is used for fraud or abuse, or repeatedly breaches these Terms. If you are acting for a business, you confirm you have authority to bind that business to these Terms.

3. Organizer Responsibilities

If you publish an event you are the organizer, and you are solely responsible for that event and for everyone who buys a ticket to it.

• Your listing — title, description, poster, category, venue, date and time — must be accurate and must not mislead buyers.
• You must hold the rights, licences, permits and venue permissions needed to host the event and to sell tickets for it.
• You set your own ticket types, prices, quantities and sale end times, and you must honour every valid ticket sold through the Platform.
• Payout details must be correct. Money sent to a payout number, till or paybill you entered incorrectly cannot be recovered by us.
• Events are submitted for review and only go live once approved. We may reject, unpublish or remove an event at any time if it breaches these Terms or the law.
• You are responsible for the safety, staffing, licensing and running of the event, and for handling attendee questions, cancellations and postponements.
• Attendee lists and ticket scanning exist to help you run the door. You must not use attendee details for anything other than running that event.
• If you cancel or materially change an event, you must tell us and your ticket holders as soon as the decision is made, and refunds follow our Refund Policy.

Before an event can be published you must tick the box confirming you have read and accepted these Terms and the Privacy Policy. We record the date and time of that acceptance against the event.

4. Shop Owners and Product Uploads

If you open a shop or upload products you are the seller, and you are solely responsible for what you list and what you sell.

• Shops are submitted for review and only become visible once verified. We may reject a shop or ask you for more information.
• Every product must be described honestly: title, category, condition, photos, price, any discount, and the stock you actually hold.
• You may only upload photos, logos and descriptions that you own or have permission to use.
• You must not list anything illegal, stolen, counterfeit, unsafe, recalled, or otherwise prohibited to sell where you operate.
• A discounted price must reflect a genuine previous price. Prices must include everything the buyer has to pay you, apart from the delivery fee you set.
• Keep stock, opening hours, delivery availability, delivery fees and contact methods up to date, and honour the fulfilment method — delivery or pickup — that the buyer chose.
• Accept, prepare and complete confirmed orders within a reasonable time, and update the order status honestly as it progresses.
• Adverts you buy for your shop run for the duration of the plan you selected and must not be misleading.
• Reviews left by buyers belong to them. You must not offer anything in exchange for a review, or attempt to have honest reviews removed.

We may hide, edit or delete any shop, product, review or advert that breaches these Terms, and we may suspend selling privileges without notice where the breach is serious.

5. Payment Terms

Payments are processed through our payment partners, currently M-Pesa. When you pay, you authorise the exact amount shown on the confirmation prompt. All prices on the Platform are in Kenyan Shillings (KES).

Ticket sales carry a platform commission of 5% of the sale amount. We deduct it automatically at the moment the sale completes and credit the remaining net amount to the organizer's event balance. The rate that applies is the rate in force when the sale completes, and it is recorded against that purchase so it never changes afterwards.

Organizers withdraw their available balance to the payout details saved on the event. Withdrawal requests are reviewed and processed by us, and may take time to reflect.

Product orders may require a deposit at checkout, with the balance payable to the shop on delivery or collection. The deposit percentage and the balance due are shown to you before you pay.

Shop adverts are prepaid. The advert starts once payment completes and runs for the number of days in the plan you bought.

• You may only pay from a phone number and account you are authorised to use.
• We may hold, reverse or withhold a payment or payout where we reasonably suspect fraud or a breach of these Terms, or where the law requires it.
• You are responsible for your own taxes on money you earn through the Platform.
• Refunds are handled under our Refund Policy.

6. Intellectual Property

The Platform itself — the EveryFinder name, our logo, the app, its design, code and everything we create for it — belongs to us or to our licensors. You may not copy, modify, reverse engineer, scrape, resell or build derivative works from it without our written permission.

You keep ownership of what you upload: shop logos, product photos, event posters, descriptions and reviews ("Your Content"). By uploading Your Content you grant us a non-exclusive, worldwide, royalty-free licence to host, store, resize, display and promote it on the Platform and in our marketing of the Platform, for as long as you keep it posted and for a reasonable period afterwards in backups and caches.

You confirm that Your Content is yours to upload and does not infringe anyone else’s rights. If you believe content on the Platform infringes your rights, contact us with the details and we will review it and, where appropriate, remove it.

7. Limitation of Liability

The Platform is provided "as is" and "as available". We do not promise that it will be uninterrupted or error-free, or that listings, prices, stock levels or event details posted by other users are accurate.

We are a marketplace, not the seller or the organizer. We are not responsible for the quality, safety, legality or delivery of any product, for whether an event takes place or meets your expectations, or for the conduct of any user, online or in person.

To the maximum extent the law allows, EveryFinder, its owners, staff and partners will not be liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, goodwill or opportunity, arising from your use of the Platform.

Where liability cannot be excluded, our total liability for any claim is limited to the amount you paid through the Platform for the specific transaction the claim relates to, less any commission and fees already deducted.

Nothing in these Terms limits liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot lawfully be excluded under the laws of the Republic of Kenya.

8. Dispute Resolution

If something goes wrong, start with the other party. Buyers should contact the shop or organizer using the contact details on the listing, and sellers and organizers should reply promptly and in good faith.

If that does not settle it, raise it with us. Send our support team your order, ticket or M-Pesa reference and a clear description of the problem, and allow us a reasonable period — normally up to 14 days — to investigate.

We will look at the evidence from both sides and may mediate, apply our Refund Policy, hold or release a payout, or remove a listing. That decision is an administrative one about how the Platform is used and does not stop you exercising your legal rights.

If a dispute still cannot be resolved, you and the other party agree to attempt settlement through negotiation and then mediation before starting court proceedings.

9. Governing Law

These Terms, and any dispute or claim arising out of them or their subject matter, are governed by the laws of the Republic of Kenya, without regard to conflict of law rules.

The courts having jurisdiction under the laws of the Republic of Kenya have exclusive jurisdiction over any dispute, except that we may seek injunctive relief in any competent court to protect our intellectual property or the security of the Platform.

10. Changes to These Terms

We may update these Terms as the Platform grows or as the law changes. The current version always lives here in the app, and the date at the top of this page tells you when it last changed.

If a change materially affects your rights, we will give you notice in the app, by email or by push notification before it takes effect.

Continuing to use the Platform after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Platform and close your account.

11. Contact Us

Questions about these Terms, or something you want to report? Reach us here: